Shipping Policy
At kidtimber.com, we strive to provide seamless shipping services to enhance your shopping experience. Please review our shipping policy below:
Shipping Methods:
We utilize trusted carriers such as UPS, DHL, FedEx, EMS, and Aramex for shipping. As part of our commitment to excellent service, we generally cover the shipping costs, offering free shipping for orders over $50. However, in special cases, where the total order falls below $50, a nominal $28 shipping fee will apply.
Buyer Responsibilities:
While we make every effort to ensure a smooth shipping process, there are certain responsibilities borne by the buyer:
1. Customs Duties: Any customs duties imposed in the recipient’s country/region are the responsibility of the buyer.
2. Delivery Delay or Address Modification: Costs arising from the buyer's delivery delay or address modification shall be borne by the buyer.
3. Order Cancellation or Return: Costs incurred due to the buyer's cancellation or return of the order for personal reasons shall be borne by the buyer.
Handling Time:
We aim to dispatch your order within 2-3 business days from receiving your payment.
Delivery Time:
- USA: 3-7 business days (Free shipping for orders over $50, $28 shipping fee for orders less than $50
- Europe: 5-10 business days (Free shipping for orders over $50, $28 shipping fee for orders less than $50)
- Africa: 7-12 business days (Free shipping for orders over $50, $28 shipping fee for orders less than $50)
Helpful Tips:
1. To ensure timely and secure delivery, please choose an address where the parcel can be received on workdays (Mon. - Fri.).
2. Some shipping services may require a customer's signature for successful delivery. If the goods are signed for at your delivery address, we will not be responsible for any loss or theft. Please ensure you or your authorized person are available at the delivery address.
For any further inquiries or assistance, feel free to contact us at kidtimber1@gmail.com.